Dec 4, 2018
In this episode, host Travis Neilson interviews two UX designers at Google—Peter Jin Hong and Scott Wasson—discussing the impact of Google Search and how the newly launched Job Search feature is changing the job-seeking landscape. They cover everything from the effect of transactional memory on job hunters to the importance of qualitative research when making UX decisions. Listen in as they talk behavioral science, soft skills, and identity to illustrate how empathy affects the experience of a product like Job Search.
A few highlights:
On fostering
empathy
“We can truly help humanity if we know what
makes us tick, what makes us scared, what makes us inspired, what
makes us push ourselves. [Looking for a job] is one of the scariest
things in your life—it’s about having agency, and dignity, the
ability to stand tall, and feed your
family.” – Peter Jin
Hong
On being
reliable
“We want users to be able to trust the jobs
that we’re showing them, especially now that we’re getting into
recommendations. It affects people’s
psyche.” – Scott
Wasson
On data-driven
design
“Good qualitative research is helping our great
quantitative research. It’s also referred to as thick data, because
qualitative research allows depth in really understanding what
people are going through.” – Peter Jin Hong
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