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The Google Method is a podcast exploring the design stories behind Google products and the people who make them.

Apr 23, 2019

In this episode, host Travis Neilson interviews Roxanne Pinto, a content strategist at Google, about the role of UX writing in helping people use—and understand—machine learning-driven products. Listen in as Pinto shares insightful anecdotes about unpacking errors and how mental models shape product interactions and...